Cancellation & Refund Policy
Any Capitalized terms used but not defined herein shall have the meaning assigned to them under the Terms of Use which govern your use of our website www.biryanihousemahabubabad.com (the “Website”) and our Biryani House application for mobile and handheld devices (the “App”). The Website and the App are jointly referred to as the “Platform”.
Cancellation
As a general rule Buyer shall not be entitled to cancel Order once placed. Buyer may choose to cancel Order only within ten-minutes of the Order being placed. However, subject to Buyer’s previous cancellation history, Biryani House reserves the right to deny any refund to Buyer pursuant to a cancellation initiated by Buyer even if the same is within ten-minutes followed by suspension of account, as may be necessary in the sole discretion of Biryani House.
Refunds
Our decision on refunds shall be final and binding.
Buyer may be entitled to a refund for prepaid Orders. Biryani House retains the right to retain the penalty payable by the Buyer in Section I(2) from the amount refundable to him/her. The Buyer shall also be entitled to a refund of proportionate value in the event packaging of an item in an Order or the complete Order, is either tampered or damaged and the Buyer refuses to accept at the time of delivery for the said reason;
Buyer may be entitled to a refund upto 100% of the Order value if PDP fails to deliver the Order due to a cause attributable to either PDP or Biryani House, however such refunds will be assessed on a case to case basis by Biryani House.
All refund amounts shall be credited to Buyer’s account as may be stipulated as per the payment mechanism of Buyer’s choice, the estimated timeline is 5-7 days.